Customer feedback helps people understand what it is like to work with Australian Translation & Interpretation Services (ATIS). This page features genuine experiences from customers who have used our translation or interpreting services.
Individual experiences vary. A review describes one customer’s experience and does not guarantee the same outcome, turnaround, acceptance decision or result for another customer.
We want the reviews displayed here to be useful, genuine and fair. Our publication standards are:
If you have used an ATIS service and would like to provide feedback, email atis@certifiedtranslator.com.au. Please include your order reference so we can verify the customer relationship. Do not include passport numbers, dates of birth, addresses, health information or other sensitive document details in public feedback.
We welcome the opportunity to investigate your concerns. Please contact us with your order reference and a clear description of the issue. A complaint or request for a remedy will be assessed under our Terms and Conditions, Refund Policy and applicable Australian Consumer Law rights. You do not need to post a public review before contacting us.
When we respond publicly to a review, we will aim to be respectful and avoid disclosing confidential order or document information. We may invite the reviewer to continue the discussion privately so we can verify and investigate the issue.
If you believe a review is not genuine, contains your personal information, or is misleading, please contact atis@certifiedtranslator.com.au with the review details and your concern. We will assess the request and take appropriate action.
