These Terms and Conditions apply when you use certifiedtranslator.com.au or obtain translation, interpreting or related services from Australian Translation & Interpretation Services (ATIS). By accepting a quote, placing an order or using the website, you agree to these Terms and Conditions.
ATIS - Australian Translation & Interpretation Services (ATIS), ABN 62 082 303 890, is a registered Australian business. Our contact details appear at the end of these terms.
In these terms, “we”, “us” and “our” refer to ATIS. “You” and “your” refer to the customer or website user.
We provide translation, interpreting and related language services as described in an accepted quote or order confirmation. The agreed scope may include document translation, certification where available and appropriate, formatting, digital or hard-copy delivery, and interpreting arrangements.
A service is not included unless it is stated in the accepted quote or confirmed by us in writing. Advice on immigration, legal rights, qualification recognition, apostille issuance, authentication, or acceptance by a receiving authority is outside our scope unless expressly agreed and lawfully provided.
A quote is based on the documents, images, language pair, requested use, delivery method, and other information available at the time of preparation. We may revise a quote if the supplied material is incomplete, illegible, or differs from the material assessed, or if you change the scope.
An order is accepted once we confirm acceptance after you approve the quote and meet any stated payment or document requirements.
You must provide clear, complete and lawful copies of all source material, accurate instructions, the intended use of the translation, the required language direction, the preferred spelling of names, and any receiving-authority requirements known to you.
You confirm that you are authorised to provide the material and personal information you submit to us, including information about other people. You must not submit material that is unlawful, infringes another person’s rights, contains malicious code, or is intended to facilitate fraud or deception.
You should review names, dates, numbers and other key details promptly after delivery and let us know if you believe a correction is required.
We may assign employees, contractors or suitably qualified practitioners to perform or review services. The translators and interpreters are generally qualified to carry out the assignments.
ATIS does not represent that every service, language direction or document is NAATI-certified. Requirements vary, so confirm them with the organisation receiving the translation.
Fees, applicable GST, approved surcharges and delivery costs will be set out in the quote or order confirmation. You must pay by the method and on the due date stated there. We may pause or decline work where required payment has not been received, subject to applicable law and any written arrangement with you.
Tell us as soon as possible if you want to change or cancel an order. A change may affect price, practitioner availability and delivery timing. If work has begun, reasonable charges may apply for work already performed and non-recoverable costs.
Refunds and remedies are handled under our Refund Policy and the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a consumer guarantee or other right that cannot lawfully be excluded.
Any turnaround estimate is based on the agreed scope, document quality, practitioner availability, payment and your timely responses. Unless expressly agreed in writing, an estimate is not a guarantee.
We will use the delivery method stated in the order confirmation. Electronic delivery may be affected by email filters, file-size limits or third-party systems. Hard-copy delivery may depend on postal or courier services.
We aim to provide services with due care and skill. If you identify a possible error or omission, contact us with the relevant source passage and explanation. We will assess the issue and, where appropriate, provide a correction or another remedy required by law.
A change to the source material, preferred transliteration, formatting preference or receiving-authority instruction after delivery may be treated as additional work rather than a correction. This does not limit any remedy available under the Australian Consumer Law.
A receiving authority decides whether a document meets its requirements. We cannot guarantee any visa, court, university, employer, licensing, registration, or other third-party outcomes. You should confirm the current requirements directly with the relevant authority before ordering.
Links to external websites and information about third parties are provided for convenience only and do not constitute an endorsement or guarantee of their services.
We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws. We may disclose material to assigned practitioners and service providers where reasonably necessary to quote for, perform, deliver, administer or protect the service.
Internet and electronic communications involve inherent risks. We apply reasonable safeguards, but no transmission or storage method can be guaranteed to be completely secure.
You retain the rights you hold in the source material. Once the applicable fees are paid, you may use the delivered translation for the purpose set out in the order, subject to third-party rights and applicable law.
We retain rights in our website, branding, processes, templates and pre-existing materials. You must not copy or exploit those materials except as permitted by law or with our prior written permission.
Our services may include guarantees that cannot be excluded under the Australian Consumer Law. For example, services supplied to a consumer must generally be provided with due care and skill, be fit for a disclosed purpose where applicable, and be supplied within a reasonable time if no time is fixed.
If a service fails to comply with a non-excludable guarantee, you may be entitled to a remedy. The available remedy depends on the circumstances and on whether the failure is major or minor.
Nothing in these terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
To the extent permitted by law, we are not responsible for loss caused by inaccurate or incomplete customer instructions, illegible or altered source material, unauthorised use, a receiving authority’s independent decision, or events outside our reasonable control.
We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to minimise disruption and, where practicable, inform you. This clause does not remove rights or remedies that cannot be excluded by law.
We may maintain, update or temporarily restrict the website. We do not promise uninterrupted access. You remain responsible for maintaining appropriate devices, connectivity and security when using the website.
We may refuse, suspend or end an order where reasonably necessary, including for non-payment, unlawful or unsafe material, abusive conduct, conflicts, practitioner unavailability or a material breach of these terms. We will address fees, completed work and any refund in accordance with the order, our Refund Policy and applicable law.
These terms are governed by the laws of the Australian Capital Territory and applicable Commonwealth laws. You and ATIS submit to the courts and tribunals with jurisdiction, subject to any rights you have under applicable consumer law.
We may update these terms from time to time. The version applying to an accepted order is ordinarily the version provided or published when that order was accepted, unless a change is required by law or agreed with you.
Send questions or concerns to atis@certifiedtranslator.com.au, or by phone on +61 480 030 933.
