Australian Translation & Interpretation Services (ATIS) respects privacy and recognises that translation and interpreting work can involve identity, immigration, legal, health, education, employment and other sensitive documents. This policy explains how we handle personal information when you use our website or services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles where they apply to us.
ATIS is a registered Australian business as Australian Translation & Interpretation Services (ATIS), ABN 62 082 303 890. You can contact us using the details at the end of this policy.
The information we collect depends on your interaction with us. It may include:
We do not need full payment-card details to be sent by email.
We may collect information directly from you through the website, document upload, email, telephone, messaging services, forms, payment steps or in-person communication. We may also receive information from an authorised family member, migration agent, lawyer, education provider, employer, business customer or other representative.
We may receive technical and transaction information from hosting, analytics, security, payment and communication providers.
We may handle personal information to:
We will not use sensitive document content for unrelated advertising.
Documents may contain personal information about family members, employees, clients or other people. Before submitting that information, you should ensure you are authorised to do so and that submission is appropriate for the requested service. Tell us if access or handling restrictions apply.
Where reasonably necessary for the purposes above, we may disclose information to:
We should disclose only what is reasonably necessary for the relevant function and apply appropriate contractual or operational safeguards where practicable.
Some assigned practitioners or technology providers may be located outside Australia or may store or process information overseas. Before disclosing personal information overseas, we will take steps required by applicable Australian privacy law.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, secure accounts, encryption where appropriate, backups, staff and contractor obligations, system updates and secure disposal.
No internet transmission or storage method is completely secure. If you believe information submitted to us has been compromised, contact us promptly.
We keep personal information only for as long as reasonably needed for the service, customer support, record-keeping, legal obligations, dispute resolution and security. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to lawful retention and backup processes.
You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity. We will respond in accordance with applicable law and explain any lawful refusal.
Send a privacy complaint to atis@certifiedtranslator.com.au with enough detail for us to investigate. We will handle it fairly and respond within a reasonable period. If you are not satisfied, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.
We assess suspected data breaches and take steps to contain and respond to them. Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
Our website may use essential cookies and, if enabled, analytics or advertising technologies. You can manage cookies via your browser settings, though some website functions may be affected.
We will send electronic marketing only where permitted. Marketing messages should include a functional unsubscribe option. Service and transaction messages may still be sent where necessary to administer an order.
Our services are generally ordered by adults, but documents may contain information about children. A parent, guardian or authorised representative should submit a child’s information where appropriate. Contact us before submission if special handling is required.
Our website may link to third-party sites. Their privacy practices are governed by their own policies, and we encourage you to review them.
We may update this policy to reflect changes in law, technology or business practices. We will publish the current version and effective date on the website.
Email: atis@certifiedtranslator.com.au
Phone: +61 480 030 933
